Workers’ compensation and case management are inextricable from the other. Medical management professionals involved in helping an employee travel the road to recovery and return safely to work hold two different—but not discrete—responsibilities: First, to the affected employee, and second to the patient’s employer.
Case managers have the vision to see who and what kind of information and resources are necessary to contribute to an employee’s rehabilitation plan. They also have the talent to know which resources will best support the employee’s return to work.
The modern workers’ compensation treatment management model (closely tied to the coordinated care model) serves employees not simply from the isolated physical diagnosis but from a broader, holistic approach to ultimately enable the employee to return to work in optimal condition.
Having one point of contact for each of the stakeholders in the treatment and recovery streamlines the process and boosts quality. That centralized tracking helps ensure exceptional care, avoid redundancies and omissions, and keeps the treatment care plan moving forward smoothly and effectively. It also ensures that information is relayed responsibly to the claims adjuster and the patient’s employer, to advocate for any requisite workers’ compensation or return-to-work plans.