Quality Care, Coordination of Services, and Advocacy-based Case Management for Injured Workers in Massachusetts

Our expert team takes charge of coordinating injured employees’ care and provides valuable advocacy to align necessary services. 

Key services include:

• -Applying the nursing process to diagnose and confirm patients’ conditions.
• -Facilitating treatment and collecting essential medical records.
• -Acting as a liaison between patients, claims adjusters, and employers.
• -Providing routine case updates to all stakeholders, ensuring transparency and progress.

For organizations requesting remote support, our telephonic case management offers the same level of expertise. 

Key services include:
-Evaluating patients’ diagnoses through the nursing process.
-Providing telephonic education and guidance to patients and their families.
-Coordinating transportation, DMEs, and language translation when required.
-Serving as a reliable resource for patients throughout their journey.

Our major medical case management team works directly with patients, claims managers, employers and families to manage the care of employees experiencing catastrophic injuries or illnesses. 

Key features include:
-Referral acceptance 24 hours a day, 7 days a week
-Transparent case updates provided regularly to all involved parties.

Leverage the best of both worlds with our hybrid approach to case management combining telephonic support and periodic on-site/field visits for certain tasks.

Key services include:

• -Reducing on-site visits by 50%, optimizing efficiency.
• -Ensuring compliance and resolving barriers to treatment participation.
• -Facilitating stay-in-work programs and successful transitions back to full duty.
• -Transparent case updates provided regularly to all involved parties.